Penta Server 2026
Additional Module of
Call / Contact Center VoIP

Predictive dialing, real-time analytics, remote agents and automatic reports all in a scalable platform that reduces costs by up to 50% compared to traditional solutions.

Transform interaction with your customers. Our advanced Call Center and IP telephony solutions combine predictive dialing, live analytics and support for remote agents in a scalable, robust and 100% customized platform for the demands of your business.

Now available on Penta Server:

Local infrastructure, without dependence on foreign providers.

Everything you stop paying for separately

A single Call Center and IP telephony system that consolidates multiple subscriptions and services:

Service replaced

Approximate monthly cost you eliminate

International numbers and SIP lines services	Variable by provider (with surcharges)
Additional licenses for remote extensions	$5 - $15 per user/month
Analytics tools and agent reports	$30 - $90 per user/month
Call recording and storage system	$20 - $50 per month
IVR platform and advanced phone menus	$30 - $100 per month
External predictive dialing software	$50 - $150 per user/month

For a support or sales team of 30 agents, paying licenses separately and for extensions on traditional platforms easily exceeds $2,000 to $4,000 monthly.

With the Call / Contact Center VoIP solution from Penta Soft, you centralize predictive dialing, real-time monitoring, unlimited remote extensions and call recording without charges per extension or surprises on the bill.

Your operation grows and scales indefinitely without your costs growing with it.

Advantages for your business.

Calls to anywhere in the world

Use your national and international SIP lines. Local numbers in USA, Spain and Latin America. Virtual secretary, multilingual IVR (Spanish, English, Portuguese) and call recording included.

Total control from a single panel

Real-time dashboard: active calls, wait time, available agents, lost calls. Automatic reports by day, week and month. CRM integration for sales tracking.

Cost reduction

Enjoy the massive cost reduction in calls and Call Center using your own infrastructure and local providers for acquiring telephone lines anywhere in the world.

Call / Contact Center
Features

Everything your call center needs

Our IP telephone exchange includes all the tools a professional call center needs, without paying extra for each feature.

Predictive dialing: the system automatically dials and connects to the agent only when the customer answers
IVR / Phone menu: "Press 1 for sales, 2 for support..." with multiple levels and schedules
Complete recording: every call is recorded and stored with search by date, agent or number
Multi-room conferences: telephone meetings with multiple participants without external equipment

Everything is managed from a web panel accessible from any browser without installing software on your agents' computers.

And without licenses per extension, each new user is added at no additional cost.

Your call center grows without the bill growing with it.

Reporting and remote agents

The system generates automatic reports that show you exactly what is happening in your call center at each moment.

Call volume by hour, day, week and month
Average wait times and call duration
Individual productivity per agent, calls answered, idle times, resolutions
Lost and answered calls with alerts when a threshold is exceeded

Your agents can answer calls from any location with an internet connection. The same exchange, the same quality, at no additional cost for remote extension. Ideal for distributed teams, work from home or multiple branches.

You measure, improve and scale everything from a single place.

Compatible with SIP lines, no surprises on the bill

The IP/PBX connects with any SIP line provider, allowing you to choose the most convenient rate for each destination.

National and international SIP lines: you choose the provider with the best price
Compatibility with analog (PSTN) and digital (E1) lines through external converters
Local numbers in multiple countries: international presence without physical offices
No costs for national minutes on the platform

There are no licenses per extension, no charges for premium features, and no surprises on the bill.

Everything is consolidated in a service contract with a fixed monthly cost.

Pay for what you need, not for what the provider wants to sell you.

Use Cases

Phone sales:

more connected calls,

more prospects closed

Sales teams that actively call prospects need speed and logging. This system eliminates idle time between calls and automates follow-up.

Automatic dialing of prospect lists: the agent only speaks when there is someone on the other end
CRM integration: pop-up with customer data when receiving the call
Recording of each interaction: who called, when, what was offered, what was the result
Productivity reports by salesperson: calls made, effective contacts, closures

A salesperson who dials manually makes 40 calls per hour. With predictive dialing, they make 120. The same team, tripling productivity, without hiring anyone.

It's not working more, it's working with the right system.

Technical support and help desk: organized attention, satisfied customers

When a customer calls with a problem, they don't want to explain three times what's happening to them. A well-configured IVR classifies and routes the call to the right team from the first interaction.

IVR classifies by problem type: hardware, software, billing, urgency
Automatically routes to the specialized team or agent
Recorded calls for quality control and training of new agents

The customer calls, the system identifies them, routes them to the correct specialist, and a complete record of the interaction is kept.

No transfers, no repeating information, no excuses.

Support is not measured by how much you answer, it's measured by how much you resolve.

Collections:
automated contacts,
recovered portfolio

Service companies, financial or any business with receivables needs to contact their debtors in a systematic, recorded and measurable way.

The system automatically dials a list of pending debtors
Shows the agent the customer data and the amount owed before connecting
Records each contact attempt: date, time, result, observations
Management reports: how many contacts were made, how many were secured, how much was collected

Without the system, a collections agent makes 30 contacts per day with a notebook and a phone.

With automatic dialing and screen data, they make 90 and each one is recorded for auditing.

Portfolio that is not collected on time is money that is lost.

Frequently Asked Questions

Is it necessary to acquire additional licenses?

No, all the previously mentioned features are included in the cost.

Are all telephone lines compatible?

The telephone exchange is compatible with any type of telephone line that supports SIP protocol either through Internet or national providers, in case your lines are analog PSTN or E1 there is external equipment capable of converting them to SIP protocol.

Do remote extensions have additional cost?

No, this function comes included in the exchange and does not require additional licensing.

Penta Server 2026 Additional Module of Call / Contact Center VoIP